Remember Your Customers
Improve Customer Service with Built-In CRM
Streamline your business systems and emails with SiteWalk's built in CRM (Customer Relationship Manager). Keep track of customer requests. Allow customers to update their records themselves. Stay in touch with your customers needs by seeing what they're looking at and interested in. This simple CRM is built in and integrated with all workIT online features, enabling you to provide better service for your customers, without any extra effort or coding.
Central Live Feed of Customer Actvity
SiteWalk gives you a central view of your customer activities. From orders made in your on-line shop to comments on your blog, forum posts to contact forms, member zone activity to email marketing. Everything is tracked and displayed in a Live Feed to give you a complete view of customer behaviour.
Centrally Manage Customer Cases, Orders and More
Once a visitor to your website registers their email address anywhere on your site, a customer record is created for them. From there, you can give them access to secure member areas, manage their orders and modify their email marketing subscriptions.
Build Forms and Capture Leads
You can build your own web forms with a few clicks! Every web form you build is integrated into the CRM - when submitted, a Case is created for follow up and your leads are captured safely in a customer database.
Impress Customers With Workflows
Get back to your customers fast by automating processes using SiteWalk. You can build multi-step workflows to notify your team of new web form submissions or orders, verify steps in the workflow as they are completed, and remind and escalate to management if need be.
